Touring and Camping FAQs

Q. How can I book my touring holiday?

A. You can book online by following the simple steps, or you can call our Central Number on 0343 178 7077 and book over the phone.

Q. What days can I start my Holiday on?

A. Touring breaks can begin and finish on any day of the week.

Q. What are the check-in times for Touring and Camping holidays?
A. You can check in any time from 12pm to dusk, check out is any time prior to 11am on the day of departure.

Q. How can I pay for my Holiday?

A. You can pay by debit/credit card either online or over the telephone, some Customers prefer to pay an amount monthly and this is fine, please note that if your holiday is less than 30 days away we will request payment in full. 

Q. Are the prices the same on the website as they are through the call centre?

A. Yes, the prices you see online will feature our latest discounts and are the same as when you book over the phone. This means you can book in the confidence that you will receive the same great price however you choose to book.

Q. Is there a minimum age requirement for booking?

A. We are unable to accept bookings from anyone under the age of 18 and where half or more of your party is aged between 17 and 25 you must tell us when you book.

Q. Do you accept bookings from all male/female parties?

A. Our Parks are family orientated and therefore do not cater for large groups of all male/female parties. Where the party is aged between 17 and 25 you must tell us when you book. Please note we retain the right to cancel and bookings made that breach these conditions.

Q. Can I bring my pet?

A. We welcome pets in all our Touring parks. There is a small charge of £1 per pet per day, with a maximum of two pets. Registered assistance Dogs are accepted free of charge.

Please note that dogs must wear a collar and identity tag and be kept on a lead at all times. They must not be left in accommodation unattended. Dogs and other pets are not allowed in the Park buildings or pool areas. If a dog is proving to be a nuisance we reserve the right to require the owner to remove the dog from the Park. The following dogs are not permitted on our Parks: Pit-bull Terrier, Dogo Argentino, Fila Brasileiro and Japanese Tosa. Other pets may be permitted at the discretion of the Park General Manager.

Q. What are the benefits of taking out the Cancellation cover?

A. It means that if you cancel for a qualifying reason, you will be entitled to a partial refund, without the cancellation plan you will forfeit most or all of the money paid. Please note this is not an insurance policy and if you require further cover, this is best purchased separately. For more information on our cancellation cover please click this link.

Q. How can I cancel my booking?

A. The lead on the booking may request the cancellation of their holiday by emailing our holiday support team on [email protected] or by post to: Holiday Support, Park Holidays UK, Glovers House, Glovers End, Bexhill-On-Sea, TN39 5ES. Please include the following information that will be on the booking: Booking Reference Number, Address, Contact Number, Full name, Arrival date, Park - and the reason for cancelling.

Q. Do you offer Seasonal Pitches?
A. Yes we do offer seasonal pitches on all of our touring and camping parks more information can be found by clicking here.

Q. Which park offer touring and camping facilities?
A. The parks that offer camping are:
New Beach
Steeple Bay
Golden Sands (restricted dates only, Camping Only)
Birchington Vale

Q. Where can I find travel instructions to the park?
A. Whether you’re travelling by car, bus, train or even plane, we’ve summarised some of the options available to you, please check individual park pages for directions.

Q. Can I get a map of the Park?

A. A map of the park can be found on the right hand side of our website on an individual park webpage. A hard copy will also be given to you in your welcome pack on arrival.

Q. What pitch type’s do you offer?  
A. Our touring parks offer Non-electric grass pitches, Electric grass pitches and Hard standing electric pitches, please feel free to check the current availability online or contact our booking office for more information and prices.

Q. What pitch sizes do you offer?
A. Our pitches are 6m x 6m, please advise what size you are bringing at the time of booking.

Q. My tent/tourer is bigger than the pitch sizes you advise, what shall I do? 
A. You will need to contact our booking office in the event of your tent/ tourer is bigger than the size advised prior to booking.

Q. Does a pup tent need to be added on as an extra even if all fit within the pitch size?
A. Yes, all additional extras will need to be added onto your booking even if it fits on one pitch.

Q. Do you provide tents, hooks and guy ropes? 
A. We do not provide any camping equipment, you will need to bring or hire your own.

Q. Can you have more than 1 tent on 1 pitch if it’s within the size limit?
A. No, unfortunately we only allow 1 tent per pitch.

Q. Can I park next to the tent/pitch?  
A. We cannot guarantee parking right next to your pitch but camping parks do offer close parking facilities, to find out more information on this please contact our booking office on 0343 178 7077 to confirm your requirements.

Q. How many cars are included in the price? 
A. One car is included within the booking price. Additional cars can be added at an extra cost.

Q. Is there a limit to how many people can stay on one pitch? 
A. We allow up to 10 people on 1 pitch. Any additional guests will need to book another pitch, which can be confirmed on our website or by contacting our booking team on 0343 178 7077. Remember there is a charge for each additional person.

Q. How do we use our ACSI discount? 
A. ACSI members must book on arrival with the park direct; you cannot pre-book and will only be able to confirm if there is any allocation upon arrival. Parks that will accept ACSI discounts are Marlie, Birchington Vale and Seaview.

Q. Do we get a discount if we are part of the caravan and camping club?
A. Unfortunately we do not offer any discount for caravan and camping club members.

Q. Do you have to book and pay in advance or can I just turn up and pay on arrival? 
A. All holidays must be booked and paid in full 30 days prior to arrival. We do not accept payment on arrival.

Q. What amp is the electric hook-up? 
A. We offer a 16 amp hook-up on all pitches.

Q. Do you allow commercial vehicles? 
A. Unfortunately we do not allow any commercial vehicles to park on site. 

Q. Is there a chemical disposal area on site? 
A. Yes all our parks offer a chemical disposal area.

Q. Can I book again before I leave?

A. We have some fantastic book again offers, for either later in the year or book again for the following year, our friendly Reception team should be able to provide you with all the information you require.

Q. Can I extend my stay?

A.Yes you can, we offer flexible arrival and departure days (subject to availability) so that you can make the most of your say. Whether you want to arrive early to ‘beat the traffic’ or stay for longer as you just don’t want to leave we will do our best to accommodate your requests. You can contact our Reservations Team on 0343 178 7070 or speak to your park reception team.

Q. What entertainment can I expect on park?

A. All touring parks offer a range of family entertainment every evening in the clubhouse.  Entertainment varies from park to park, and you will receive an entertainment guide when you arrive on park.  In addition to this you can also download our Park Holidays App, from the apple and android store, which will keep you up to date on everything that’s happening during your stay. 

Q. Can Children attend the Kids Clubs without the Parents?

A. No, they are not a Child minding facility and as such they should be accompanied. In our Swimming pools, children under 13 must be accompanied by an adult.

Q. Can I use another Parks facilities whilst staying at another?

A. Yes you can, subject to availability, we have several Park Holidays sites in the same areas and as such you can use the facilities at both. Just remember to take your entertainment passes with you.

Q. Can I use the fishing lakes at your Parks?

A. A rod licence is a statutory requirement for anyone 12 years or over who wishes to fish in inland waters in England and Wales. These can be purchased online from the Environment Agency website directly, or from the Post Office. In addition, you may need a fishing permit (sometimes referred to as a day ticket) which gives permission to fish on a particular water or waters and is issued by Reception. Some charges may apply, check with the individual Park for further details.

Q. Can we have BBQ’s on the park?

A. We allow both disposable and freestanding BBQ’s however these must be off the ground. Please note the disposable BBQs would need to be extinguished thoroughly and left to cool down before throwing away. 

Q. How far is my park from the beach/nearest town?

A. Each individual park differs according to location. Please check the dedicated park page for more details on location and nearby facilities.

Q. Where can I eat at your Holiday Parks?

A. Each Touring park has a clubhouse that offers a wide variety of food. Please see our Half Board options here.

Q. What time does the restaurant open?

A. Opening and closing times of facilities will differ by Park. Please contact the park of your choice directly for specific information regarding facilities.

Q. Where can I give feedback about my holiday?

A. Feedback can be sent to our customer care team at [email protected]

Q. I am having some problems on my holiday, who should I contact?
A. The best people to help you with any problems whist on your holiday would be Reception and your park management team, the will do their best to resolve any issues you may be experiencing. 

Q. What is the complaints procedure? 

A. If you are on park, please speak with reception to see how they can assist you. We will always do our best to rectify any issues you may have whilst on holiday. If you have left the park and feel they were unable to provide a resolution at the time, then please email our customer care team with your booking reference number and full details of your complaint. Their email address is [email protected].

Q. Where can I find out about jobs with Park Holidays UK?
A. Please visit our recruitment page here